Refund and Cancellation Policy

General Refund Guidelines

Refunds are issued based on the original payment method. Requests must be made within the applicable timeframes, and specific terms and conditions apply to different products and services. This policy does not cover incidental costs such as domain registration, setup fees, or third-party services.

30 Days Money Back Policy

We provide a 30 days money back guarantee for our service. The following methods of payments are non-refundable, and refunds will be posted as a credit to the account:

  • Bank Wire Transfers
  • Western Union Payments
  • Checks
  • Money orders

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • There are no refunds on domain registration, domain-related services, third-party products, administrative fees, and installation fees.
  • Only first-time accounts are eligible for a refund. If you previously had an account, canceled, and signed up again, or opened a second account, you are not eligible.
  • The request must be made within the specified refund period.
  • The service or product must be eligible for a refund as per the product-specific terms.
  • The refund request must be submitted through the proper channels, such as our customer support portal.
  • No refund will be made if your Service(s) are suspended or terminated.
  • Your refund request must be justified with a valid technical issue faced due to services.
  • If you request a refund after 30 days, your refund request cannot be processed.
  • No refund is applicable on monthly plans purchased.
  • We do not refund when customers host illegal content, such as copyrighted MP3 or video files. Hosting of audio/video files without proper copyrights is not allowed.
  • No refund will be made if your Service(s) are suspended due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral use/Account Over-use, or are terminated.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Domain registrations and renewals
  • Google Workspace services
  • Control panel licenses
  • All other third-party services and products

Product-Specific Refund Terms

Hosting Services

  • Shared Hosting: Refundable within 30 days of purchase.
  • VPS Hosting: Refundable within 7 days of purchase.
  • Dedicated Servers: Refundable within 7 days of purchase.
  • Cloud Hosting: Refundable within 7 days of purchase.

Notice of Cancellation

Subscriber agrees to direct all cancellation requests to CloudRain.in via email. The cancellation request must include verification of ownership of the account and/or domain(s), as determined by CloudRain.in. Subscriber must also confirm to CloudRain.in that all emails, files, and databases are preserved and backed up somewhere other than CloudRain.in.

Refund Process

To request a refund, contact our customer relationship team via email at sales@cloudrain.in. Provide your account details and the reason for the refund request. Our team will review your request and respond within 5 business days.

Processing Time

Approved refunds will be processed within 10 business days. The funds will be credited back to the original payment method.

Cancellation Policy

You may cancel your service at any time by contacting our customer support team. Cancellation requests must be submitted in writing. Upon cancellation, services will be terminated at the end of the current billing cycle.

Additional Information

For further clarification or additional information regarding our refund policy, please contact our support team. We are here to assist you and ensure a satisfactory experience with CloudRain.

This policy has been drafted to provide clarity and transparency regarding refunds and cancellations, ensuring a smooth experience for our customers.