Category: WHM/CPanel/Reseller

Step 1. Log into WHM as an admin
Step 2. After logging into WHM you will want to select the Configure cPanel Cron Jobs option in the Server Configuration section from the list of the left side.

Step 3. On the following page, select the command for your desired cron job task.

You can use the following parameters to schedule Cron Jobs for cPanel.

• Minute – This is the number of minutes in between each execution of a cron job or the minute of each hour that you wish to have the cron job run. For example, you can have the cron job run every 30 minutes by selecting 30.
• Hour– This is the number of hours in between each execution of a cron job or the hour of each day (in 24 hour time) that you wish to have the cron job run. For example, you can have a cron job run daily at 0900 by selecting 0900.
• Day– This is the number of days in between each execution of a cron job or the day of each month that you wish to have the cron job run. For example, you can have the cron job run on the 3rd of every month by selecting 3.
• Month– This is the number of months in between each execution of a cron job or the month of each year that you wish to have the cron job run. For example, you can have the cron job run in October of every year by selecting 10.
• Weekday– This is the days of the week for which you want to run the selected cron job. For example, entering a value of 2 would indicate a Tuesday.
• Enter * to have the cron job run at each interval.

Step 4. You will want to configure the cron job to fulfill the desired task and its frequency from the drop-down menu.

You have 3 command options here.

• upcp – configure when you want to update cPanel and WHM.
• backup – this allows you to run back ups on the server if you have backups enabled using the new backup system.
• cpbackup – this allows you to run backups on the server if you have backups enabled using the legacy backup system.

Step 5. Click on the blue save changes button at the bottom of the page.

How to Unblock a User in Office 365

Office 365 will automatically block a user account if they are sending too many emails classified as spam.

This article shows you how to unblock a user in Office 365 using the Security & Compliance portal.

1. A user will get a message like “Your message couldn’t be delivered because you weren’t recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it’s no longer allowed to send messages outside of your organization. Contact your email admin for assistance.”

It is advisable to change the users email password and check their computer for malware or viruses. A full sultion can be found https://support.microsoft.com/en-gb/help/2551603/how-to-determine-whether-your-office-365-account-has-been-compromised

2. Once you have reset the users password and are confident that the account in no longer compromised you will need to unblock the user. Login to office.com and got the the Security & Compliance option. If you don’t see this then you need to get your Office 365 administrator to do this.

3. Click on Alerts –> Dashboard and then scroll down to Restricted Users which will take you to https://protection.office.com/#/restrictedusers

4. Click ‘Unblock’

If you are going on a holiday or will be unavailable for a few days or a month, you can create an auto e-mail responder for your e-mails so that when people email you, they will receive an automated e-mail with your message like “I am on a holiday, please e-mail me in a few days’ time”.

1. Log into your SiteWorx account. (e.g. www.example.com:2443/siteworx/ )

2. Under “SiteWorx Menu“, click the “Hosting Features” menu item if it is not already open.

3. Click the “E-mail” menu item and then click on “Autoresponders” option.

4. In the “E-mail Address” field, enter the email address on which you want to enable autoresponder. If you want to enable auto responder on YourEmail@example.com, enter “YourEmail” (without the quotes).

5. In the “Send copy to” field, enter your personal e-mail address where you want to receive copy of your emails (Optional).

6. In the “Autoresponder Message” field, enter message like “I am on vacation”, etc.

7. Click on the “Add” button.

How to remove Autoresponder?
1. Open Autoresponder.

2. You should see your autoresponder email list under “Existing Autoresponders“.

3. Click on the “Delete” button next to the e-mail address.

You can use cPanel login details to access your Web Disk and it supports various operating systems such as Mobile OS and others.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Files” section, click the “Web Disk” icon.

3. Under “Main Web Disk Account“, click on Configure Client Access.

4. Select your operating system from the drop-down menu and then click on “Download Configuration Script“.

5. Now open the downloaded script. It may take a few minutes before it prompts you for username and password. Enter your Web Disk or cPanel login details and you will be able to access your website files.

Note: If you are using the Windows OS and the server is not using an SSL, you will need to Enable Digest Authentication and port 2078 must be allowed in your computer”s firewall.

You can use cPanel login details to access your Web Disk. You can also create an additional account for accessing a specific directory on your account so that it can be useful for security purposes.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Files” section, click the “Web Disk” icon.

3. Under “Create an Additional Web Disk Account“, enter the details of the new account you wish to create.
Username: folderx
Password: Enter your new password or click the Password Generator button to generate a random password.
Directory: You can leave it blank but it will grant access to the entire directory. If you wish to allow access to only a specific folder, enter the folder location, such as public_html/folderx (the user will only able to access /folderx).
Permissions: Select your option.

Note: If you are using the Windows OS, you will need to mark “Enable Digest Authentication”. However, if the server has an SSL certificate signed by a recognized certificate authority and you are able to make an SSL connection over port 2078, you do not need to enable this.

4. Now click on the “Create” button and your new additional account will be created. You can use your new login details to access your Web Disk.

You can edit or remove a Record from cPanel using the cPanel DNS Zone Editor which allows you to manage, remove or modify DNS records.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Domains” section, click on the “Zone Editor” Icon.

Under “Domains“, you can see many options below the “Actions” text.

3. Click on “Manage” and the DNS records will be loaded on page.

4. Locate A Record you wish to edit or remove. Should you wish to edit a record, click the “Edit” option, modify the details and then click on “Save Record“. Removing a record can be done with the “Delete” option.

Note: It may take anywhere from 12 to 24 hours for the changes to take effect worldwide.

You can edit or remove CNAME Record from cPanel using the cPanel DNS Zone Editor which allows you to manage, remove or modify DNS records.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Domains” section, click on the “Zone Editor” Icon.

Under “Domains“, you can see many options below the “Actions” text.

3. Click on “Manage” and the DNS records will be loaded on page.

4. Locate CNAME Record you wish to edit or remove. Should you wish to edit a CNAME record, click the “Edit” option, modify the details and then click on “Save Record“. Removing a record can be done with the “Delete” option.

Note: It may take anywhere from 12 to 24 hours for the changes to take effect worldwide.

CNAME records are referred to as alias records since they map an alias to its canonical name. You can add “CNAME Record” using the cPanel Zone Editor option.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Domains” section, click on the “Zone Editor” Icon.

Under “Domains“, you can see many options below the “Actions” text.

3. Click on “CNAME Record” and a small window will open. Enter the required details in it.

Name: Enter the name you wish to add, such as “www” and cPanel will automatically add a domain name like www.example.com.
CNAME: Enter domain name.

Now click on the”Add a CNAME Record” button.

If the record is added successfully, you will see a success message. The DNS propagation can take up to 24 hours.

Note: It may take anywhere from 12 to 24 hours for the changes to take effect worldwide.

You can edit or remove MX Record from cPanel using the cPanel DNS Zone Editor which allows you to manage, remove or modify DNS records.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Domains” section, click on the “Zone Editor” Icon.

Under “Domains“, you can see many options below the “Actions” text.

3. Click on “Manage” and the DNS records will be loaded on page.

4. Locate MX Record you wish to edit or remove. Should you wish to edit a MX record, click the “Edit” option, modify the details and then click on “Save Record“. Removing a record can be done with the “Delete” option.

Note: It may take anywhere from 12 to 24 hours for the changes to take effect worldwide.

A mail exchanger record (MX record) is a type of resource record in the Domain Name System that specifies a mail server responsible for accepting email messages. You can add a “MX Record” using the cPanel”s Zone Editor option.

1. Log into your cPanel account. (eg: www.example.com/cPanel )
2. In the “Domains” section, click on the “Zone Editor” Icon.

Under “Domains“, you can see many options below the “Actions” text.

3. Click on the “MX Record” and a small window will open. Enter the required details in it.

Priority: The MX record you use for mail routing should have the lowest preference number, typically 0. You can use 0 for your mail routing record, and 10 for the record validating that you own your domain.

Destination:  Enter the domain name of your Mail Exchange. If you use an external mail server, enter the domain name of the external mail server. Alternatively, if you use a local mail server, enter your local domain.

Now click the “Add a MX Record” button.

If the record is added successfully, you will see a success message. The DNS propagation can take up to 24 hours.

Note: It may take anywhere from 12 to 24 hours for the changes to take effect worldwide.