WHMCS-bridge

RemoteApp Disconnected - error connecting to Remote Computers Print

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Issue

Newly setup Remote Desktop Web Access service with RD Web AccessRD Gateway and RD Session Host roles located on the same server. Everything was working during testing a day before, but next morning external users couldn't connect to remote computers via the Remote Desktop Web Access website. Internally everything was working fine.

RemoteApp Disconnected error

Resolution

Issue was resolved by manually specifying RD Gateway server in RemoteApp Manager settings (originally it set to detect RD Gatewayautomatically):

  • Open RemoteApp Manager mmc
  • Action > RD Gateway Settings
  • Select "Use these RD Gateway server settings" and enter externally resolvable RD Gateway FQDN.


RemoteApp Deployment Settings

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