Coverage

The cloudrain Technologies Service Level Agreement (SLA) guarantees our network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of cloudrain Technologies Shared web hosting, Reseller web Hosting, Virtual Private Servers , Dedicated server, co-location, e-commerce, and dial-up/dedicated access services.

Service Level

cloudrain Technologies strives to have network connectivity available for http access by third parties 99.9% of the time [“Web Site Availability”].

Uptime Guarantee

cloudrain Technologies offers a service uptime guarantee for the Services of 99.9% (“Service Uptime”) of available time. If cloudrain Technologies fails to maintain this level of service availability i.e delivering 99.9% service uptime, then credits will be made available to each client, upon request, on a case by case basis. cloudrain Technologies does not credit a full month’s service for minor downtime. In extreme circumstances, cloudrain Technologies may distribute full month credits, but this is dealt with on a case by case basis, but this credit is not available for our dedicated hosting clients and the customers who have been in payment arrears.

Exceptions

Storage and Security

At all times, you shall bear full risk of damage and loss to your website and all of your website content. You are entirely responsible for maintaining the confidentiality of your password and account information. You agree you are solely and exclusively responsible for all acts, omissions and use under and charges incurred with respect to your account or password or in connection with the Site or any of your web site content displayed, transmitted, linked through or stored on the Server. You shall be also being solely responsible for undertaking measures to